FAQ

# FAQ

## How long does processing take?

Most orders are made to order and usually ship within 2-5 business days.

## Are these products handmade?

Products are designed and produced by OasisAndEmber with a made-to-order process. Minor surface variations can occur and are part of the production method.

## Do colors look exactly like the photos?

Colors may vary slightly depending on screen settings and material batches.

## Are dice included with dice towers?

Unless stated on the product page, dice shown in photos are display-only and not included.

## Can I return an item?

Eligible returns are accepted within 14 days of delivery. See the returns policy for full details.

## Do you offer gifts?

Yes. Many products are gift-friendly, and low-ticket add-ons are available for bundling.

## How do I contact support?

Use the contact page and include your order number for the fastest support.