Shipping Policy

# Returns and Refunds Policy

Last updated: April 1, 2026

## Return window

We accept return requests within 14 days of delivery for eligible items.

## Eligibility

To be eligible for return:

- item must be in original condition
- item must not be used or damaged by misuse
- item must be returned in original packaging when possible

Custom or personalized items may be non-returnable unless they arrive damaged or defective.

## Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with photos and your order number. We will arrange a replacement or refund.

## Return shipping

Unless the return is due to our error, return shipping costs are the customer's responsibility.

## Refund timing

Approved refunds are issued to the original payment method after the return is received and inspected. Processing times may vary by payment provider.